Customer Love is in our DNA
At Admiral, Customer Love defines who Admiral is. It's the foundation of our company culture and the driving force behind everything we do.
Customer Love means going above and beyond to deliver the best possible experience to our publishers.
"If you talk to our customers, the term customer love will come up sometime in that conversation."
Listening is Key
We believe that the key to providing excellent customer service is to truly listen to our customers and understand their needs. That's why we make it a priority to gather feedback and use it to continuously improve the way we do things.
Ease-of-Use Matters
We strive to make products and services as easy to use and as convenient as possible. Our customers lead busy lives, and we want to make it as easy as possible for them to get the support they need.
Going the Distance
Ultimately, our goal is to create long-lasting relationships with our customers. We want them to feel valued and appreciated, and we work hard every day to earn their trust and loyalty.
Amazing Experiences
Customer Love means going above and beyond to deliver the best possible experience to our customers. It means being there for them every step of the way, a strategic partner.
It's a Company-wide Thing
A Customer Love focus is baked into our feature development, marketing, consulting, billing, and every new-hire orientation.
Transparency and Trust
Trust is paramount when helping customers with visitor engagement, data, and privacy. We believe trust and transparency are key to being strategic partners for our publishers.
In addition to Customer Love being a foundation across the company, Admiral has a dedicated Customer Love Team of account managers, onboarding specialists, billing and subscription experts, knowledge base copywriters, and more.
Admiral’s Customer Love team has authority and access to engage with any part of the company, Leadership, Product, Sales & Marketing, and Accounting, to get the answers and solutions needed to help our publishers grow. Our success is built on publisher success, and our Customer Love team thrives on that commitment.
So if you're a customer of Admiral, know that we are committed to providing you with the best possible experience. Whether you need help with a product or service, or just want to give us some feedback, we're here for you. Thank you for choosing Admiral.
